, GlobeNewswire
Adecco führt Service-Garantie ein
Chéserex VD (Schweiz), 28. September 2004. Adecco, der weltweit
führende Lösungsanbieter im Human Resources Bereich, führt im Rahmen
einer in-ternationalen Initiative eine Service-Garantie ein, die aus
12 Service-Ver-pflichtungen besteht. Die Initiative zielt darauf ab,
den Kunden und Kandi-daten ein differenziertes Serviceangebot für die
Vermittlung von temporä-ren und festen Anstellungen zu machen. Adecco
setzt damit neue Standards in der Branche der Vermittler von
temporären und fest engagierten Arbeitskräften.
Mit der zunehmenden Bedeutung der Teilzeitanstellung, dem wachsenden
Man-gel an Kandidatinnen und Kandidaten und angesichts eines sich
verändernden gesetzlichen Umfeldes wird die Flexibilität der
Arbeitenden für die Wirtschaft immer wichtiger. Die Unternehmen
erwarten nach bestimmten Kriterien ausgewählte Kandidatinnen und
Kandidaten, die eine professionelle Mitarbeit gewährleisten können.
Temporäre Arbeitskräfte sowie Kandidatinnen und Kandidaten mit einer
festen Anstellung erwarten ihrerseits von einem Personaldienstleister
mehr als nur die Vermittlung eines Jobs. Sie wollen eine gewisse
Sicherheit und sie wollen von einer längerfristigen Partnerschaft
beim Aufbau ihrer Karriere profitieren. Diese Ansprüche zu erfüllen
ist Teil der gesellschaftlichen Verantwortung, wie Adecco sie
versteht.
Nach zweijähriger Forschung und basierend auf einer Untersuchung der
Business School von Lyon (EM Lyon) hat Adecco eine neue Konzeption
bezüglich Temporärarbeit und Festanstellung entworfen und neue
Servicestandards festgelegt. Beispielsweise garantiert Adecco
Kandidatinnen und Kandidaten eine diskriminationsfreie Rekrutierung
und ergreift alle notwendigen Massnahmen, um die Sicherheit am
Arbeitsplatz zu gewährleisten. Gleichzeitig hat Adecco ihre
bisherigen Serviceleistungen zugunsten ihrer Kunden weiter ausgebaut.
Adecco garantiert eine Antwort auf eine Kundenanfrage innerhalb von
4 Stunden und stellt die kontinuierliche Unterstützung sicher. Bei
Nichteinhaltung dieser Verpflichtungen erfolgt eine Kompensation.
Diese Serviceverpflichtungen werden derzeit in 16 Ländern Europas
eingeführt, nachdem sie zu Beginn dieses Jahres bereits in Frankreich
lanciert wurden.
Jerome Caille, Chief Executive Officer von Adecco, kommentiert diese
europa-weite Initiative wie folgt: "Wir versuchen stets,
Veränderungen in der Arbeitswelt und in unserer Branche
vorauszusehen. Unsere Service-Verpflichtungen sind un-sere Antwort
auf sich abzeichnende Veränderungen. Sie vereinigen das Credo von
Adecco und repräsentieren unser Versprechen, mit neuen
Serviceleistungen eine neue Dienstleistungsqualität in unserer
Branche zu verankern. Wir sind überzeugt davon, dass wir auf diese
Weise den Bereich Personaldienstleistungen zum Vorteil unserer
Kandidatinnen und Kandidaten und zum Vorteil unserer Kunden weiter
ausbauen können."
- ends -
An interview with Jerome Caille, CEO, Adecco about the launch of the
Service Commitments initiative is available in video/audio and text
on http://www.adecco.com and on http://www.cantos.com
About Adecco
Adecco S.A. is a Forbes 500 company and the global leader in HR
Solutions. The Adecco Group network connects millions of associates
with business clients each day through its network of 28,000
employees and more than 5,800 offices in 71 territories around the
world. Registered in Switzerland, and managed by a multinational team
with expertise in markets spanning the globe, the Adecco Group
delivers an unparalleled range of flexible staffing and career
resources to corporate clients and qualified associates.
The Adecco Group comprises three Divisions, Adecco Staffing, Ajilon
Professional and LHH Career Services. In Adecco Staffing, the Adecco
staffing network focuses on flexible staffing solutions for global
industries in transition, including automotive, banking, electronics,
logistics and telecommunications; Ajilon Professional offers an
unrivalled range of specialised branded businesses and LHH Career
Services encompasses our portfolio of outplacement and coaching.
Adecco S.A. is registered in Switzerland and is listed on the Swiss
Exchange (ADEN / trading on Virt-x: 1213860), NYSE (ADO), Euronext
Premier Marché (12819).
Further information can be found at the Investor Relations page at
www.adecco.com.
Forward-Looking Statements
Information in this release may involve guidance, expectations,
beliefs, plans, intentions or strategies regarding the future. These
forward-looking statements involve risks and uncertainties. All
forward-looking statements included in this release are based on
information available to Adecco S.A. (the "Company") as of the date
of this release, and we assume no duty to update any such
forward-looking statements. Factors that could affect the Company's
forward-looking statements include, among other things: the outcome
of the independent investigation on behalf of the Audit and Finance
Committee of the Company's Board of Directors or of investigations by
governmental agencies or stock exchanges; the pace of economic
recovery in various regions and the demand for temporary staffing;
the impact and result of any litigation (including private
litigation); any adverse developments in existing commercial
relationships, disputes or legal proceedings; volatility of the
Company's stock price; intense competition in the markets in which
the Company competes; and negative reactions from the Company's
stockholders, creditors or vendors with respect to any of the
foregoing matters.
The statements in this release are not guarantees of future
performance and actual results could differ materially from our
current expectations. Numerous factors could cause or contribute to
such differences. Please refer to the Company's Annual Report on Form
20-F for the year ended December 29, 2002, and other reports filed
with or submitted to the U.S. Securities and Exchange Commission from
time to time, for a further discussion of the factors and risks
associated with our business.
Enquiries:
Adecco Media Centre:
Vanessa Oakes
Phone +41 1 878 8888
vanessa.oakes@adecco.com
Annex to press release "Adecco launches Service Guarantees", 28
September 2004
Adecco Commitments - INTERNATIONAL*
* Belgium, Czech Republic, Denmark, France, Finland, Germany,
Hungary, Italy, Netherlands, Norway, Poland, Republic of Ireland,
Slovakia, Spain, Sweden, Switzerland, UK.
6 Commitments to Clients
Adecco is committed:
1.To ask the right questions and give you the right answers
Adecco is committed to fully understanding the required skills,
working environment and all essential information, in order to
provide the most effective solution.
2.To respond to your request quickly with either a yes or no
Temporary Associates
Adecco is committed to inform you immediately whether the right
candidate is available and let you know within 4 hours* the specific
actions carried out to fulfil your requirements.
If we fail, we will give you a voucher for the first 4 hrs of your
next temporary assignment free of charge.
* except different agreed deadline
Permanent Staff
Adecco is committed to propose an action plan and update you on any
progress within 24 hours so as to fulfil your permanent recruitment
requirements.
If we fail, you are entitled to a compensation* for this placement
* in line with our general terms of sales
3.To give you 100% satisfaction with all Adecco candidates
Temporary Associates
Adecco will offer you a replacement candidate within half a day*, if
the temporary worker does not match your requirements within the
trial period.**
If we fail, Adecco will give you a refund voucher for the period
worked, to a maximum of 1 day on your next candidate.
*Or agree with you on other solutions (new profile definition, new
deadline etc.)
**according to existing laws and/or general Terms of Business
Permanent Staff
Adecco will offer you a free replacement* for the candidate starting
work with you should the candidate not match your requirements.
If we cannot replace your permanent member of staff you will be
entitled to a refund on your next permanent placement fee. *
* as specified in our current Terms of Business.
4.To guarantee you continuity of service
Temporary Associates
If a candidate does not arrive for their assignment*, Adecco will
supply a replacement candidate** within 24 hrs
If we fail, we will give you a refund voucher for the value of one
day, valid for your next assignment
* This is not applicable for assignments of 1 day or less
**Or agree with you on other solutions (new profile definition, new
deadline, etc)
Permanent Staff
Adecco will carry out either a service review call or a visit one
month after we have placed a candidate with you, to ensure you are
happy with the progress of the placement.
If we fail to contact you, we will give you a voucher of the total
invoice value off your next permanent placement fee. *
* as specified in our current Terms of Business.
5.To ensure all assignments/placements adhere to health and safety at
work
In order to reduce the number of accidents at work, Adecco is
committed to inform all temporary and permanent workers about the
risks they may meet during their assignment or job role. Adecco will
respect a candidate's right to withdraw from work or placement if the
working environment is deemed unsuitable.
6.To provide expert advice
Adecco is committed to developing our branches to service your
temporary and permanent needs. Our branches are run by professionals
with full understanding of your industry sector.
6 Commitments to Candidates
1. To offer you tailored assignments
Adecco commits to working closely with you to ensure that the
permanent role or temporary assignments meet your expectations and
skill set.
2. To keep you informed
Temporary Associates
Adecco commits to inform you as soon as possible whether your
assignment is being extended or not. We will do our best to find
you a new assignment and keep you regularly
Permanent Staff
Adecco commits to keep you informed at all stages throughout the
recruitment process to find you permanent work.
We will do our best to find you a permanent role, giving you timely
updates, honest feedback and useful advice
3. To develop your skills and experience
Temporary Associates
Adecco commits to carry out a professional assessment with you, after
completing 1800 hrs.*
Adecco will use all the means available to help you enhance your
skills and improve your salary.
*over one-year period ; duration liable to change per country
Permanent Staff
Adecco commits to ensure all candidates that attend a permanent
interview will be pre briefed, given facilities to assist research,
also advised on interview techniques and skill set requirements
Adecco consultants will ensure that you have all the relevant
information about the company and job role prior to attending an
interview.
4. To help you avoid accidents at work
Adecco commits to inform you of any health and safety requirements to
ensure your safety.
Adecco will contact the client immediately if you make us aware of
any health and safety issues
If you are facing major or immediate danger, we guarantee you the
right to withdraw from the booking. Adecco will commit to limit the
financial consequences *and will make it a priority to search for
another assignment/placement for you.
* This compensation is subject to applicable laws and/or Terms of
Business
5. To recruit you without discrimination
Adecco commits to recruit you without discrimination and to discuss
any third party discriminatory behaviour.
Our recruitment is only based on professional criteria, without
discrimination.
6. To help you benefit from the advantages Adecco offers
Temporary Associates
Adecco commits to offer you access to advantages * .Your local
branch, have all relevant information.
*under applicable laws and/or HR policy in each country
Permanent Staff
Adecco commits to offer you access to further developmental tools,
skill set refreshers, advice and assistance whenever you wish
throughout your professional career.
For more details, call your branch to speak to a member of the Adecco
team.
All rights reserved - Applicable laws and existing Terms of Business
in each country prevail over this document